Centuries ago astrologers believed that the earth was the center of the universe. Doctors believed that leeches were a cure for nearly any disease. Scientists once believed that fire was made from an element called phlogiston. Mothers believed that giving morphine to a crying baby would calm them down. OK, I guess that’s technically correct, but you… Continue reading
You Are Not Entitled To Your Opinion There are no right or wrong opinions unless you have invalidated yours for having ignored facts that conflict with them – Neil DeGrasse Tyson Whenever I say, this someone always says “well, you can’t tell me what I can and cannot say or think.” In general, I agree… Continue reading
Managers try all sorts of gimmicks to encourage employees to make decisions and take independent action. What they don’t realize is that a lot of these efforts fall flat leaving them wondering why people won’t act in “empowered” ways.
There is a great passage from the book Do You Matter? How Great Design Will Make People Love Your Company that reminded me that creating a total experience for a customer isn’t only about how the end product look or functions.